Classifies, prioritises, and routes support tickets before a human touches them.
Your support inbox is a bottleneck. Every ticket gets read by a human who decides where to send it. Urgent issues sit unread while someone sorts through password resets. Response times suffer, and customers notice.
Incoming emails and form submissions are captured and sent to OpenAI for topic classification (billing, technical, feature request, urgent) and sentiment analysis.
Each ticket is assigned a priority score and routed to the appropriate team member based on your routing rules. Urgent tickets trigger immediate Slack alerts.
A suggested response is drafted based on your knowledge base. The ticket and classification are logged in Google Sheets for trend tracking.
Support teams processing 20+ tickets per day
Founders handling support alone and need faster triage
Businesses with no ticket classification system
Teams where urgent issues get lost in the queue
Everything you need to know about this automation before you buy.
Yes. The default setup uses email and forms, but we can connect Zendesk, Intercom, Freshdesk, or HelpScout for a customisation fee.
Typically 90%+ accuracy after the initial tuning session. The system improves over time as you correct misclassifications.
No — it drafts a suggested response for your team to review and send. Fully automated replies can be enabled for specific categories if you prefer.